Grievance Redress Mechanism
Project-specific Grievance Redress Mechanism
Project-affected communities and other interested stakeholders may raise a grievance at any time to the Coral Reef Rescue Project Management Unit.
If you should need to file a grievance, contact the:
Project Management Unit, University of Queensland International Development at:
Email: pmu.crri@uq.edu.au
Mailing Address:
Project Management Unit
GEF Coral Reef Rescue Project
International Development
The University of Queensland
St Lucia, Queensland, 4072
Australia.
Complaints may be submitted in the Affected Party’s native language and should include the following information:
- Complainant’s name and contact information (if not filed directly by the complainant, proof that those representing the affected people have authority to do so);
- The harm that is or may be resulting from the project;
- The relevant Environmental and Social Safeguards policy or provision (if known);
- Any other relevant information or documents;
- Any actions taken so far to resolve the problem;
- Proposed solutions; and
- Whether confidentiality is requested (stating reasons).
The PMU will respond within 10 business days of receipt, and claims will be filed and included in project monitoring.
WWF GEF Agency Grievance Mechanism
In addition to the project-specific grievance redress mechanism, a complainant can submit a grievance to the WWF GEF Agency. A grievance can be filed with the Project Complaints Officer (PCO), a WWF staff member fully independent from the Project Team, who is responsible for the WWF Accountability and Grievance Mechanism and who can be reached at:
Email: SafeguardsComplaint@wwfus.org
Mailing address:
Project Complaints Officer Safeguards Complaints, World Wildlife Fund
1250 24th Street NW
Washington, DC 20037
Stakeholders may also submit a complaint online through an independent third-party platform.
GEF Secretariat Conflict Resolution Commissioner
GEF Policy also establishes the position of GEF Conflict Resolution Commissioner in the GEF Secretariat and a person concerned about a GEF-financed project may submit a complaint to the GEF Resolution Commissioner. Complaints submitted to the Commissioner should be in writing and can be in any language. The complaint should provide a general description of the nature of the concerns, the type of harm that may result, and (where relevant) the GEF-funded projects or program at issue.
A complaint can be filed by email or letter to:
Mr Peter Lallas
GEF Conflict Resolution Commissioner
E-mail: plallas@thegef.org
Mailing Address:
Mr Peter Lallas
Global Environment Facility The World Bank Group, MSN
N8-800 1818 H Street, NW
Washington, DC 20433-002
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